Shipping & Returns

ALL RETURNED MERCHANDISE IS SUBJECT TO A RESTOCKING FEE.
FIREARMS - 5%. ACCESSORIES - 10%. AMMUNITION, POWDER, PRIMERS - 15%.
• CUSTOMERS THAT REFUSE SHIPMENTS WILL BE RESPONSIBLE FOR ORIGINAL AND RETURN FREIGHT CHARGES.
• CUSTOMERS WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES AND ADDITIONAL CARRIER FEES ON PACKAGES THAT ARE UNABLE TO BE
DELIVERED (REFUSED, UNABLE TO OBTAIN ADULT SIGNATURE, 3 DELIVERY ATTEMPTS, ETC.)
• NO MERCHANDISE ACCEPTED FOR RETURN WITHOUT A RETURN AUTHORIZATION NUMBER CLEARLY MARKED ON EXTERIOR SHIPPING CARTON.
THIS RETURN NUMBER MUST BE OBTAINED FROM OUR CUSTOMER SERVICE DEPARTMENT WITHIN 30 DAYS AND RETURNED WITHIN 30 DAYS.
WHEN OBTAINING A RETURN AUTHORIZATION NUMBER YOU MUST HAVE THE INVOICE NUMBER THAT THE ITEM WAS PURCHASED ON.
IF ITEMS ARE NOT RECEIVED AFTER 30 DAYS OF RA DATE, RA WILL BE CANCELLED.
• RETURN SHIPPING LABELS ARE ONLY PROVIDED FOR DEFECTIVE/DAMAGED ITEMS OR IF A MISTAKE IS MADE ON KCI'S  PART.
• MERCHANDISE RETURNED MUST BE RE-PACKED IN SUCH A WAY AS IT IS IN SALEABLE CONDITION WHEN RECEIVED; (NO WRITING AND/OR TAPE
ON MANUFACTURER PACKAGING, NO DAMAGED/OPENED PACKAGING, ETC.). IF ITEMS ARE RECEIVED IN THIS MANNER, THEY ARE SUBJECT TO
BE RETURNED BACK TO YOU (AT YOUR COST) OR A FULL RESTOCKING FEE WILL BE ASSESSED.
• IT IS SOLELY AT KCI's’ DISCRETION TO ACCEPT RETURN MERCHANDISE, ADDITIONAL RESTOCKING FEES WILL BE CHARGED FOR LARGE
QUANTITIES, OLD PACKAGING OR OTHER UNUSUAL CIRCUMSTANCES.
• WE ARE NOT A WARRANTY STATION FOR ANY COMPANY; THEREFORE, WE DO NOT ACCEPT WARRANTY REPAIRS. WARRANTY REPAIRS SHOULD BE SHIPPED TO MANUFACTURER OR THEIR AUTHORIZED SERVICE CENTERS.